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Basic Categories

if you are new to humanatic its normal to have atleast 3 categories

Invetory Discussion+
Live Conversation Inbound
Live Conversation Outbound


once you have reviewed atleast 100 calls on each categories, and maintained atleast 95 - 100% accuracy, you can get more categories so it would be better if you carefully read every OVERVIEW

the first time you click the category that you want to review calls
an OVERVIEW about that category will show up, make sure to read and understand everything before you proceed in tagging calls, because if you didn't read carefully you might end up loosing your account

Tip: Live Conversation Outbound is a better category in familiarizing calls.
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